Terms of service

AngeLash Shop – Terms of Sale

Please read these terms carefully, as they contain legally binding obligations.  please print and retain a copy of these terms and your order for future reference.

1. Contract

These terms and conditions govern the sale of all products ("Products") by Angelash shop ("we," "us," "our") through our website https://angelash.co.uk (the site) or over the phone. If you are purchasing Products as a consumer (meaning for personal use and not for resale or any business-related purposes) ("Consumer"), your legal rights remain unaffected.

1.1 When you place an order, you are making an offer to purchase the selected Products. Submitting an order obligates you to pay for the Products but does not require us to fulfill your order. Upon receiving your order, we will send one or more emails confirming receipt of your order and providing details, including applicable charges. However, these emails serve only as an acknowledgment of your order and do not signify acceptance.

1.2 A binding agreement between you and us ("Contract") is established only when we either (i) explicitly accept your order in writing or (ii) ship the ordered Products to you ("Acceptance" or "Accepted"). Each Contract applies solely to the Products we have Accepted. We are not obligated to supply any Products until Acceptance occurs, and all orders are subject to our sole discretion for acceptance.

2. Your Status

By placing an order with us, you confirm that you have the authority and legal capacity to enter into binding agreements with us and that doing so does not violate any laws or obligations to third parties. If you are an individual, you affirm that you are at least 18 years old and that you will use the Products strictly in accordance with any guidelines, instructions, or requirements we provide (including those stated on our Site) and, where applicable, any usage conditions specified by the Product manufacturer. We only accept orders for adhesives or Products containing adhesives from individuals who meet the qualifications of a Professional (as defined in clause 7). By ordering such Products, you confirm that you meet the Professional criteria and will comply with all our requirements, including those outlined on our Site and in clause 7.

3. Our Status

We are a UK-based limited company

4. Product Description and Price

4.1 We make every reasonable effort to ensure that all Product descriptions are as accurate as possible. However, minor discrepancies in descriptions may occasionally occur.

4.2 The price of any Product will be as displayed on our Site at the time of purchase, except in the case of an obvious error. Prices include VAT (where applicable) but do not include delivery charges, which will be added to the total cost based on our prevailing delivery rates.

4.3 Prices are subject to change at any time, but any changes will not affect orders that have already been accepted.

4.4 Despite our best efforts, some Products on our Site may be incorrectly priced. Prices are typically verified during the dispatch process. If the correct price of a Product is lower than the listed price, we will charge you the lower amount upon dispatch. If the correct price is higher than the listed price, we will, at our discretion, either contact you for confirmation before dispatching the Product or cancel your order and inform you of the cancellation.

4.5 We are not obligated to supply a Product at an incorrect (lower) price if the error is obvious and/or could reasonably be identified as a pricing mistake, even after your order has been accepted.

4.6 Sale prices apply only during the advertised sale period. Orders placed outside this timeframe are not eligible for adjustments to reflect the sale pricing.

5. Payment

Payment for all Products must be made using a credit or debit card, PayPal, or any other payment methods specified on our Site.

We reserve the right to withhold delivery and/or cancel the Contract if full payment is not received in cleared funds. While we do not charge your credit or debit card until your order is dispatched, please note that our payment processor will reserve the required funds at the time you place your order. This reservation will reduce your available credit limit even though the funds have not yet been deducted.

Klarna

Through our partnership with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options:

 • Pay in 3

 • Pay Later

Further details about Klarna’s payment options and terms can be found here. General information about Klarna is available here. Your personal data is managed in compliance with applicable data protection laws and Klarna's privacy policy.

6. Availability and Delivery

6.1 We will process and deliver your order promptly, ensuring it is fulfilled by any confirmed delivery date or, if no specific date is provided, within 30 days of our Acceptance of your order. Delivery will be made to the address specified when your order was submitted.

6.2 If there is a delay in delivery, we will notify you as soon as possible. However, we are not liable for any loss or damage caused by reasonable or unavoidable delivery delays. If we fail to deliver within the specified timeframes, you may request a refund of the purchase price. In cases where delivery to your selected address is not possible, you will be informed at the earliest opportunity.

6.3 If you refuse delivery of your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("Regulations") or fail to accept delivery because you have canceled the Contract under these Regulations, we will refund or re-credit any amount paid by you or charged to your credit card for the Products, as outlined in clause 10.

6.4 When your order is delivered, you may be required to sign to confirm receipt of the Products. If the package appears damaged or compromised, please refuse the delivery. If you are unable to inspect the contents immediately, ensure the parcel is signed for as "unchecked."

7. Adhesive Products – Professionals Only

7.1 Adhesives are Products that may pose a risk of personal injury if not used correctly by qualified professionals. A "Professional" is someone who: (i) holds a certificate of competence in individual eyelash extensions, (ii) has expertise and knowledge in the application and use of all eyelash extension products, particularly adhesives, and (iii) is fully insured for the proper use and application of eyelash products and adhesives.

7.2 We will only provide adhesive Products to Professionals. If you wish to order such Products, we may request proof that you are suitably qualified and meet all relevant standards and requirements to apply adhesive Products safely. Failure to provide satisfactory evidence may result in us refusing to supply the adhesive Products. If we have any reason to believe you are not appropriately qualified or compliant, we reserve the right to refuse supply of adhesive Products and/or cancel any order, regardless of whether it has been Accepted.

7.3 In addition to the requirements outlined in clause 7.2, you agree to use adhesive Products as follows:

(a) Conduct a thorough client consultation to check for any potential contraindications.

(b) If contraindications are identified, provide the client’s GP with the material safety data sheet and obtain approval from the GP before proceeding with the consultation or treatment.

(c) Perform a 48-hour patch test prior to using adhesive Products, following our recommendations and industry best practices, and only proceed with treatment if the patch test results are positive.

(d) Use adhesive Products exclusively for closed-eye treatments.

(e) Never use adhesive Products on clients who have or have had any eye condition, laser eye correction, facial wounds, eczema, dermatitis, psoriasis, recent semi-permanent makeup, facial surgery, or any other condition that would make the use of adhesive Products unsuitable.

8. Consumer Rights

8.1 If you are contracting as a Consumer, each Contract is subject to your cancellation rights outlined in this section.

8.2 If you change your mind and wish to cancel your order and receive a refund:

(a) Contact us as soon as possible and return the Products within 14 days of receiving them. Please ensure the return is within the 14-day period from receipt (otherwise, we reserve the right not to issue a refund) and that the Products are unused, unopened, and in their original packaging.

(b) The cancellation period ends 14 days after you (or someone you designate) receive the last of the Products.

(c) If you choose to cancel your order after it has been dispatched, we will require the return of the Products before we can process the refund. Please allow up to 30 days for this process.

(d) Some banks may charge fees for international payments in their own currency. These fees are beyond our control and are standard charges imposed by the sender's bank. Please note that, in the event of a refund, we can only refund the amount we received for the Products, excluding any bank charges.

(e) If your order is lost in transit, please wait up to 30 working days before reporting it as lost and requesting a refund. We ship orders via Royal Mail, DHL, or DPD, and these carriers have informed us that delivery can sometimes take as long as this. We will process a refund if the period exceeds 30 working days.

8.3 To cancel, you must notify us of your decision by a clear statement (e.g., a letter sent by post, fax, or email). You can reach us at ukangelash@gmail.com

8.4 If you cancel within the specified timeframes, you will receive a refund for the Products as per our refund policy, outlined in clause 10, provided you meet all other applicable terms.

9. Risk and Title

The Products will be your responsibility from the moment you (or someone designated by you) receive them. Ownership of the Products will transfer to you only once we have received full payment for the Products, including any applicable delivery charges.

10. Returns and Refunds

10.1 If you are a Consumer and decide to cancel the Contract under your rights, but have already received the Products, you must:

(a) Return the Products to us, or hand them over to us, without unnecessary delay, and in any case, no later than 14 days after informing us of your cancellation. The 14-day deadline is met if the Products are sent back before the period expires.

(b) Bear the direct cost of returning the Products. If the Products cannot typically be returned by post, you will be responsible for the direct cost of returning them. We estimate this will be a maximum of £20.00 if returned by courier.

(c) Take reasonable care of the Products while they are in your possession. You are responsible for any reduction in value of the Products resulting from handling them in a way other than what is necessary to determine their nature, characteristics, and functionality.

10.2 If you cancel the Contract in accordance with your rights under the Regulations, we will reimburse all payments received from you, including delivery costs (excluding any extra charges for choosing a delivery option other than the cheapest standard delivery available). We will process the refund without delay, and no later than: (a) 14 days after receiving the returned Products, or (b) 14 days after you provide proof of return, whichever comes first. We may withhold the refund until we receive the Products back or you provide evidence of their return, whichever is sooner.

10.3 If you return a Product to us for any reason (such as claiming it is defective), we will inspect the returned Product and notify you of your refund via email within a reasonable timeframe.

We aim to process the refund promptly and in any case, within 30 days of confirming that the Product is defective. If the Product is found to be defective, we will issue a full refund, including delivery charges for sending the Product to you and the reasonable cost of returning the Product to us via the most cost-effective method. You must return defective Products via first-class recorded delivery to ensure tracking. This right to return is limited to 30 days from the date of purchase. After this period, you will not be entitled to a full refund for a faulty Product.

10.4 When returning Products, you must follow the return process we specify.

10.5 Refunds will be processed using the same payment method originally used by you, unless you agree to another method. You will not incur any fees for the refund, but we may deduct the cost of any loss in value of returned Products if the loss is due to handling them in a way other than necessary to assess their nature, characteristics, and functionality.

10.6 Refunds are handled by our payment processor. While we strive to ensure refunds are issued promptly, we cannot be held responsible for any delays outside our control.

11. Our Liability

11.1 We are legally required to supply Products that meet the terms of the Contract. Additionally, consumer sales in the UK are regulated by authorities such as the Office of Fair Trading (OFT), the Department of Enterprise, Trade and Investment in Northern Ireland, and the Trading Standards Institute, all of which follow specific codes of conduct. More details can be found at Trading Standards.

11.2 The following clauses outline our complete financial liability (including any liability for actions or omissions of our employees, officers, agents, suppliers, or contractors) to you in relation to: (a) any breach of these terms of sale or the Contract, (b) any use or resale of the Products or any product containing the Products, and/or (c) any representations, statements, tortious acts, or omissions (including negligence) related to the Contract.

11.3 Nothing in these terms will attempt to exclude or limit our liability for: (a) death or personal injury caused by our negligence, (b) liability under section 2(3) of the Consumer Protection Act 1987, (c) fraud or fraudulent misrepresentation, or (d) any matter where it would be unlawful for us to exclude or limit our liability.

11.4 To the fullest extent allowed by law, all warranties, conditions, and other terms implied by statute or common law are excluded from the Contract. However, this does not attempt to exclude: (i) terms implied by section 12 of the Sale of Goods Act 1979, or (ii) any terms that cannot be excluded under law for the protection of Consumers.

11.5 Subject to clauses 11.3 and 11.4, we are not liable for: (i) indirect losses, which include side effects or consequences of the main loss or damage, such as loss of income, revenue, business, profits, contracts, savings, data, or management/office time, regardless of whether caused by negligence, breach of contract, or otherwise, or (ii) any liability arising from your misuse of the Products or failure to follow any guidelines or requirements provided by us, including any necessary pre-tests or patch tests.

11.6 Subject to clauses 11.2-11.5, our total liability, whether in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution, or otherwise, related to the performance or anticipated performance of the Contract, is limited to the price of the Contract (including any delivery charges).

12. Data Protection & Security Checks

12.1 The security and protection of any personal data you provide is of utmost importance to us, and we ensure its safe handling in line with the Data Protection Act 1998.

12.2 To protect you from unauthorized use of your credit, debit, or charge cards, we verify your name, address, and other personal details against relevant third-party databases.

This process is solely for confirming your identity and does not involve a credit check, nor will it impact your credit rating. By agreeing to these terms, you authorize us to perform these checks, and acknowledge that registered credit reference agencies may retain a record of the data provided.

12.3 We will process all personal information you provide in accordance with EU GDPR regulations. If you wish to be removed from our mailing lists or any of our records, you can contact us by email at ukangelash@gmail.com

13. Written Communications

Certain communications and information we send to you may need to be in writing as required by law. By using our Site, you agree that communication with us will primarily be electronic. We will contact you via email or post notices on our website. For the purposes of the contract, you consent to this method of communication and acknowledge that all contracts, notices, information, and other communications we send to you electronically satisfy any legal requirement for written communication. This condition does not affect your statutory rights.

14. Notices

Any notices you wish to send to us should be addressed to Angelash Shop via email at ukangelash@gmail.com. We may send notices to you at the email or postal address you provide when placing your order. A notice will be considered received and properly served as follows: immediately after being posted on our website, 24 hours after an email is sent, or three days following the mailing of a letter. To prove that a notice has been served, it is sufficient to show that the letter was properly addressed, stamped, and posted, or that the email was sent to the specified email address.

15. Transfer of Rights and Obligations

The Contract between you and us is binding on both parties and their respective successors and assigns. You cannot transfer, assign, charge, or otherwise dispose of any part of the Contract or your rights and obligations under it without our prior written consent. We reserve the right to transfer, assign, charge, sub-contract, or dispose of any part of the Contract or our rights and obligations under it at any time during its duration.

16. Events Outside Our Control

16.1 We will not be held responsible or liable for any failure or delay in fulfilling our obligations under the Contract due to circumstances beyond our reasonable control (Force Majeure Event).

16.2 A Force Majeure Event refers to any act, event, non-occurrence, omission, or accident beyond our reasonable control, including but not limited to: strikes, lock-outs, or other forms of industrial action; civil unrest, riots, invasions, terrorist threats or attacks, wars (whether declared or not), or preparations for war; natural disasters like fires, explosions, storms, floods, earthquakes, subsidence, epidemics; transportation issues involving railways, ships, planes, or road vehicles; issues with public or private communication networks; and actions, decrees, laws, regulations, or restrictions imposed by any government.

16.3 If a Force Majeure Event occurs, our obligations under the Contract will be suspended for the duration of the event, and we will be given an extension of time to fulfill those obligations. We will make reasonable efforts to resolve the situation and either bring the Force Majeure Event to an end or find a way to perform our obligations despite it.

17. Waiver

17.1 If we do not insist on strict compliance with your obligations under the Contract or any of these terms and conditions, or if we do not exercise any of our rights or remedies available under the Contract, this will not waive those rights or remedies, nor relieve you from fulfilling your obligations.

17.2 A waiver by us of any breach does not mean we are waiving any subsequent breaches.

17.3 Any waiver of these terms by us will only be valid if it is explicitly stated as a waiver and communicated to you in writing, in accordance with clause 13.

18. Severability

If any term or provision of a Contract is found to be invalid, illegal, or unenforceable by a competent authority, that term will be removed to the extent of the invalidity, but the remaining terms will continue to be valid and enforceable as fully as allowed by law.

19. Entire Agreement

19.1 These terms and any documents referred to within them constitute the complete agreement between us regarding the subject matter of the Contract and replace any previous agreements, understandings, or arrangements, whether verbal or written.

19.2 We both acknowledge that, when entering into a Contract, neither of us has relied on any representation, promise, or undertaking made by the other party, except as explicitly stated in these terms and conditions.

19.3 Neither party shall have any remedy for any false statement made by the other prior to the date of the Contract (unless such a statement was made fraudulently). In such cases, the only available remedy shall be for breach of contract as outlined in these terms.

20. Our Right to Modify These Terms and Conditions

20.1 We reserve the right to revise and update these terms from time to time to reflect changes in market conditions, technology, payment methods, applicable laws and regulations, or updates to our system capabilities.

20.2 You will be bound by the terms and policies in effect at the time you place an order for Products with us, unless changes to the terms or policies are mandated by law or governmental authority (in which case those changes will apply to previous orders as well), or if we notify you of changes before sending you the Dispatch Confirmation. If we notify you of changes before dispatch, we will assume that you accept these changes unless you inform us otherwise within seven working days of receiving your Products.

21. Governing Law and Jurisdiction

These terms and any Contracts related to the purchase of Products, along with any disputes, controversies, legal proceedings, or claims arising out of or related to them, will be governed by and interpreted in accordance with English law. Any disputes arising in connection with such Contracts will be subject to the exclusive jurisdiction of the courts of England and Wales.